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Enter your username.
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Click the Forgotten Password link.
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Enter your security answer.
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If you have entered the correct details, a forgotten password link is sent to the email address associated with your username. Please also check your junk folder.
Note
The link is valid for two hours, and you can only click it once. If you click the link and do not complete the forgotten password process or click the link after two hours have passed, you will need to start the forgotten password process again.
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Click on the link in the email to create and confirm your new password.
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If the password you choose does not meet the minimum criteria, you will see a warning message and the password will not be accepted. You will need to re-enter a password that meets the criteria.
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If the password meets the minimum criteria, you will be directed to complete the usual log in procedure using your new password.