If you have forgotten your password or locked your account, please follow the steps below:
Your user account may become locked after three unsuccessful consecutive log in attempts or if you have entered information incorrectly when trying to log in to the site for the first time.
To unlock your user account, follow the forgotten password process to reset your password and unlock your account.
If you cannot complete the forgotten password process because you have forgotten your security answer and/or memorable word, you will need to contact your Corporate Administrator and ask them to reset the credentials.
Note
If you are a Visa Commercial Pay Corporate Administrator and have forgotten your security credentials, please contact the Visa Commercial Pay support team.
All passwords must conform to the minimum password complexity requirements for Visa Commercial Pay Online:
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Must be at least eight characters long.
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Must contain at least one uppercase letter.
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Must contain at least one lowercase letter.
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Must contain at least one number.
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Must contain at least one special (non-alphanumeric) character (i.e.! “£ $ % etc.)
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Must not be the same as any of your last 12 passwords.
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Must not contain the answer to your security question.