Logging in to the App

When you open the Visa Commercial Pay App, you will see the log in screen.

If you do not already use any of the Visa Commercial Pay portals, enter the email address you registered with, and the password you chose at registration. Click Sign in.

If you are already a registered user of any of the Visa Commercial Pay portals, you can use your existing login details to log into the Visa Commercial Pay App.

If you are logging in for the first time, or the terms and conditions have been updated since you last logged in, you will need to accept the terms and conditions before you can proceed.

You will be asked to provide your mobile number for verification the first time that you sign in.

Click Continue and a verification code will be sent via SMS to the mobile number that you provided. The verification code may take up to two minutes to be received, and you will not be able to request a new code until at least two minutes have passed.

Enter the code into the verification screen. If you enter the code incorrectly, you will be able to re-enter it without needing a new code.

When you have successfully entered the verification code, you will be prompted to set a five-digit PIN. You will need to enter the PIN twice for it to save.

If your device supports biometrics such as fingerprint or facial recognition, you can set these up as an alternative to using your PIN. If you have these enabled on your device, after setting up your PIN you will be prompted to accept biometrics as an authentication method for the Visa Commercial Pay App. You will still need to set your PIN as a back-up for if the fingerprint or facial recognition fails.