The Communications Hub displays the full audit history for each deployment and can be used to confirm both the method and status of the communication to the supplier.
Click Communications Hub from the top menu to view the most recently sent communications for all deployments.
To view the communications for a specific deployment, enter the Deployment ID and update the Date From/To if necessary. The screen will display the high-level communication details for the deployment.
Use the Advanced View to display more details regarding the communication, including dates/times, transmission format, and status of each communication.
If the Status field displays Failed, then a Failed Notification is emailed to the central email address configured during implementation.
Further action is required by the user to obtain a correct fax number/email address.
This should be entered into the Payment Communication section of the deployment.
In the event the supplier requires a further copy of the communication, the Resend option in the Communication Hub can be used. Alternatively, click Send in the Payment Communications section of the deployment.